Overview

A pioneer in Enterprise Resource Planning (ERP) software with a widely used package and long history, sought to tackle disorganized documentation and limited resources for niche product lines requiring SAP expertise. Solution Analysts (SAs) stepped in, implementing tailored testing strategies and streamlining documentation to enhance product performance and empower development teams.

About the Client

A well-established web-based and on-premise ERP systems producer, boasting a best-selling package with comprehensive features and catering to a 500+ strong client base. Their commitment to continuous innovation drove them to address internal quality assurance (QA) challenges.

Business Challenges

• Disorganized documentation hampered efficient testing and product improvement.
• Lack of dedicated resources and specialized SAP knowledge for testing niche product lines.
• Desired for comprehensive testing to ensure product performance and offload workload from development teams.

Solution Approaches

• SHIFT ASIA optimized neglected test planning and documentation: Defined clear test objectives, established standardized templates, and implemented version control for improved clarity and efficiency.
• Enhanced product performance: We adopted the SHIFT method, along with our expert engineers’ knowledge of SAP, for comprehensive testing encompassing functionality, usability, and security.
• Offloaded workload from development teams: Conducted manual and integration testing, alleviating pressure on developers and allowing them to focus on core tasks.

Services Offered

While automation plays a crucial role, thorough manual testing remains the cornerstone of uncovering elusive bugs and refining user experience. Our manual testers leverage their extensive experience with ERP systems and SAP knowledge to ensure comprehensive and in-depth testing, catching issues that automation might miss.

• Integration Testing: Tested how different modules and external systems interact, focusing on data exchange, functionality, and performance.
• User Acceptance Testing: Tested the system to ensure it aligned with pre-defined acceptance criteria for functionality, performance, and overall user experience.

Results

• Improved documentation: Standardized test plans and version control fostered better communication and knowledge sharing.
• Enhanced product quality: Rigorous testing based on the SHIFT methodology improved performance, stability, and user experience.
• Empowered development teams: Offloaded QA tasks and enabled developers to concentrate on core product development.